We thank our customers for trusting Magen for over 25 years. We shall continue to work hard to serve you as we have always done in the past, and will do all that we can to deserve your trust.

This section is dedicated to keep you, our customers, informed. Check here for the latest news, tips, and press releases.

If you have any problems or just feel like asking a question, please contact our 24/7 support line anytime.

416-658-5757 or 416-783-7014

In 1990, Police Forces in Southern Ontario introduced stricter policies on responding to burglar alarms.

Since introducing these new policies, dispatches on false alarms have been drastically reduced.

Although this reduction is positive, Magen Security believes that there is still room for improvement.

Our own statistics show that there are usually 3 categories for false alarms:

1. Improper use of the system.
2. Environmental conditions.
3. Equipment failure.

In our continuing effort to help combat false alarms, we feel that customer awareness can play a large part in this program. For that reason we have listed a few of the more frequent problems in this area:

• Be aware of the delay time allotted to enter and exit your premises when arming and disarming your system.
• It is the customer's responsibility to annually verify that all the users of the system have a valid identification card for the system. Also ensure that our service department has an accurate call list for notification of an emergency.
• If you are installing ceiling fans, air conditioners or forced air heating vents, be aware that they may cause items such as plants, decorations, etc. to move in the view of the motion detectors.
• Residential customers should take precautions against leaving pets unattended that may pass in front of motion detectors triggering a false alarm.
• Commercial customers should be concerned about rodents, birds, etc. in a premise, since they may trigger motion detector alarms as well.
• Ensure that the electrical breaker supplying power to the system is not inadvertently turned off.

Toronto subscribers should read the information in the following link
http://www.torontopolice.on.ca/communications/alarms.php

PEEL REGIONAL POLICE SUBSCRIBERS

Peel Regional Police - New by-law effective June 2002

Effective June 2002, Peel regional Police will only respond to two false alarms in a period of 365 days.

After the second false alarm, a suspension notice will be issued to the premises detailing the suspension for 1 year.

Guard response option is available for a normal cost.
If you wish to discuss this option, or should you have any questions please contact our service department at: 416-783-7014 or 416-658-5757

If you have changed or added or removed telephone lines, or if you have added or installed Centrex Service (the kind that requires the addition of 8 or 9 before dialing an outside line) be sure to let us know. If you don't let us know as soon as you have made a change, your security system may not operate in the event of an attempted break-in!

Uninterrupted Electrical Supply to the System:
Users sometimes shut down their electrical supply intentionally or accidentally. When the electrical supply is shut down, the Security System operates on the Back-up Batteries. The Back-up Batteries may run down during the power shut down and cause more problems down the line.
IMPORTANT: When the major power source is shut down, the 'Trouble' light goes on, on most panels. If you see this light on, call our Service at 416-783-7014 or 416-658-5757 immediately!

Changes in Key Holders:
Let us know when you add a new key holder or remove one from your list.
And update us on new contact telephone numbers.
To give you the best possible service, we need this information. Please remember to keep us informed.